FAQs
You've got questions, We've got answers
Is my card information safe with you?
Most certainly is. We do not store ANY of your payment method details on our servers. In addition, we use high quality SSL Certificate and use only the most secure services on the market.
What payment methods do you take?
We accept most card payment providers, including Visa, Mastercard, Maestro, AMEX, Apple Pay, Google Pay and PayPal.
What if my product arrives damaged?
If the product has experienced damages during the shipping process, please contact us upon delivery and we will happily setup a replacement for you.
How can I track my order?
Once your order has shipped, you will receive an email that will include the tracking number from the delivery courier.
What do I need to register my product?
Registering your products activates our lifetime warranty. If a problem crops up, we’ll repair or replace the product for free. If a product stops working, or starts beeping, contact our Customer Care Team via info@epilaser.com.
What is the warranty on my product?
EPILASER products come with a 1 YEAR WARRANTY*.
*Product Registration Required: You can register your product within 30 days of purchase.
We’ll replace or repair your product for free. Please note that if you haven’t registered your product for 1 year warranty, we can’t offer free replacements or repairs.
What is your return policy?
You can return your product within 14 days of delivery. Please contact us to set up a return.
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